When I made this purchase, this was NOT a subscription-based product, and you have no evidence to suggest it was. I also see that the license key request I asked for on 9/24/ 2017 shows that my key had expired, and the download link disappeared as well, indicating that you made this change to my account sometime in late 2017 without any notice to me whatsoever - and yet my products still continued to update normally.

Today, when I request my license key, I get a similar page, only now that dash has been magically replaced with the date ''. Also, I have a different license key request e-mail from Piriform dated (well after your so-called '1 year of support' that shows the exact same thing - no expiration date with a valid download link.

Under 'Expiration', I have a single dash '-', as in NO EXPIRATION. I kept the mail you sent me when I made my ONE TIME purchase, and it clearly shows the product name, customer name, license key, expiration, and my download link. This is DEFINITELY bait'n'switch, Piriform! You lot could learn a thing or two from Malwarebytes about customer support. Piriform has clearly changed the terms of the licence recently and rather than haggle about it, I will simply abandon what was once a great product. My current version is, however it will not update to the new version. Have installed CCleaner multiple times during OS rebuilds and never had an issue until now. Raxco's PerfectUpdater - indicates the expiry date on the invoice.) Subscription software purchased through cleverbridge - e.g. (Edit: these are the vendor's terms & conditions, sent from 'cleverbridge / Piriform Commercial Ltd'. I've got the original terms & conditions emailed to me upon purchase in January 2015 and they do not contain a section 5 like your link, nor do they mention a period of one year anywhere. This can be done by uninstalling the application and ensuring all files are deleted from CCleaner folder in Program Files, upon re-installing the application should now be the free version. Expiry notifications should only be recieved at application startup, if you wish to stop these you will need to convert your software back to the free version. In section 5 (Term and Termination of Service) it states that the term is for one year and that after which we will remove Priority Support and Automatic updates. Please see the following link for the End User License Agreement that was in place a the time of your purchase: Just to be clear we have never had a one off license.

Ccleaner pro license